V3 suresignal and bt hub3 problems

[kristian264]

Just got a suresignal v3 which is connected to a bt hub 3. We have set it up and it started working fine. However it needs resetting two to three times a day.

Could really do with some advise

Many thanks
Kris

[Retired-Andy]

Hi Kris,

We’ll need some more information to be able to help you.

Can you provide the following please:-

Your Sure Signal serial number.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

Can you also let me know what lights are showing on yoru Sure Signal?

Thanks,

Andrew