VSS v3 slow flashing Internet light. Power light on. No other lights

[PHT]

I have connected up the VSS as per instructions. The device is registered, but I am not getting connectivity. My Internet works fine. All cables correct. Connected via a Thompson router.
Only lights on are the red power light and a slow flashing Internet light.
Any ideas ?

[Retired-Simon]

Hi PHT

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon

[walkertron · Accepted solution]

Hello, I am experiencing exactly the issue above, please see my details below.

Speed Test

DL: 3.56

UL: 0.80

Ping Test

Ping: 16ms

Jitter: 1ms

External IP: 81.140.128.69

Results of Traceroute

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  my.router [192.168.2.1]
  2    30 ms    99 ms    99 ms  10.0.0.138
  3    18 ms    17 ms    15 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
  4    16 ms    16 ms    15 ms  link7-central10.ptn-gw01.plus.net [84.93.248.236
]
  5    17 ms    15 ms    15 ms  xe-10-1-0.ptw-cr01.plus.net [212.159.1.44]
  6    19 ms    16 ms    18 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  7    17 ms    17 ms    16 ms  85.205.116.10
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

VSS Serial Number: 40123626968

Please can someone assist me. Thankyou.

[walkertron]

Please disregard last post, it is working now!

[Retired-Kay]

Hi walkertron, 

Thanks for letting us know. :smileyhappy:

You know where we are if there is anything else we can help with. 

Kay

[PHT]

Hi Simon,

Results as requested -

Download speed - 9.54Mbps

Upload speed - 0.86Mbps

Ping test 15ms

External ip 87.102.33.51

Sure signal ser No. 40130610989

Traceroute

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133
over a maximum of 30 hops:

  1    80 ms    98 ms    99 ms  dsldevice.lan [192.168.1.
  2     9 ms     9 ms     9 ms  10.55.200.14
  3    10 ms     9 ms    10 ms  10.55.201.5
  4   185 ms    34 ms    20 ms  LNDGW2.arcor-ip.net [195.
  5    16 ms    18 ms    16 ms  85.205.116.6
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-Andy]

Hi PHT,

Thanks for the information you’ve provided, everything looks fine with your speeds and traceroute. The first step of hop 4 is a little high, but won’t affect your connection.

The light sequence you’re seeing indicates that the Sure Signal is being configured which would explain why it’s not showing as having connected to our servers yet. Can you check that your router is set up for port-forwarding:-

The following details list the IP addresses and Port Numbers that need to be forwarded to your Sure Signal's internal IP address. For detailed instructions on how to do this, we recommend either contacting your ISP or Router Manufacturer, or referring to the Default Guide for your particular make and model, over at http://portforward.com

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your Router will also need to be able to assign the Sure Signal with a DNS Server address via DHCP.

If everything checks out and the right ports are open, can you try a different router to see if that makes a difference?

If you have no success with that, can you then try your Sure Signal with a different router on your connection, or on a different internet connection (a friend, neighbour etc)?

If the Sure Signal works in the new location, it would indicate that there’s something in your current set up that may be preventing the Sure Signal from maintaining a stable connection to our servers.

If the Sure Signal doesn't work, it may be faulty and you'd need to send it for a repair.

Let me know how you go on.

Thanks

Andrew

[PHT]

Not yet solved

[Rothesboy]

I bought my VSS v3 in November 2013.

It was working, though occassionaly dropping out until yesterday.

Now all I have is the power light lit, and the connect light flashing constantly very slowly.

I have reset the VSS and my router many times, followed some the recommendations mentioned on the forum, but no luck.

I'm connected to a BT Homehub, I have reconnected my VSS v1 to see if it was the Homehub that was the problem, but that works fine, except on my new phones.

The serial number to the VSS is 40133491957

Speed

Download 5.84 Mbps

Upload 0.35 Mbps

Ping 112ms

Jitter 17ms

IP Address 81.153.205.49

Tracert:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\David>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 37 ms 40 ms 36 ms esr5.edinburgh5.broadband.bt.net [217.32.78.144]

3 86 ms 49 ms 48 ms 217.32.78.13
4 47 ms 57 ms 46 ms 213.1.69.74
5 67 ms 46 ms 45 ms 31.55.165.71
6 77 ms 46 ms 46 ms 31.55.165.107
7 50 ms 46 ms 46 ms acc1-10GigE-2-3-0.mr.21cn-ipp.bt.net [109.159.25
0.94]
8 67 ms 56 ms 55 ms core2-te0-13-0-15.ilford.ukcore.bt.net [109.159.
250.36]
9 114 ms 59 ms 52 ms peer1-xe0-1-0.telehouse.ukcore.bt.net [109.159.2
54.132]
10 55 ms 55 ms 59 ms lndgw2.arcor-ip.net [195.66.224.124]
11 54 ms 56 ms 54 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

If you could help solve my issue I would be grateful, as I'm disabled and rely on my mobile for emergency calls, and cannot get calls indoors without a VSS.

Many thanks

David Browne

[Ben_H]

Hi David,

Thanks for posting your results and a very warm welcome to the eForum.

Your speedtest, traceroute and IP details are all fine. We're aware of a compatibility issue with the Version 3 Sure Signal and BT Homehub version 3. More details can be found here. BT customers using Homehub 4 or higher don't have a problem though. 

Just in case you're on a different version of BT Homehub, I've pushed a manual sync through for you.

So your Sure Signal picks it up, can you perform a soft reset by holding in the button at the bottom until all the lights flash? It may take up to an hour to come back online. 

Cheers, Ben