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Solution

VSS v3 slow flashing Internet light. Power light on. No other lights

keyap
2: Seeker
2: Seeker

‎09-08-2013 09:31 AM

Hi, I've just received my new VSS and since installing a couple of days ago cannot get it to connect to the internet.

 

My internet provider is Namesco and I'm using and Alcatel / Thompson Speedtouch ST585V6 router with firmware 7.4.3.2.

 

The results form your 'recommended' links are:-

 

Download Speed: 1.06 Mbps. Upload Speed: 0.40 Mbps

 

Pingtest Results - Packet Loss 0%, Ping 32ms, Jitter 0%, Line Quality A & MOS 4.39

 

External IP: 213.246.85.84

 

Traceroute Results:-

 

  1    74 ms   100 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    32 ms    32 ms    31 ms  bblns4.namesco.net [195.7.254.131]
  3    33 ms    33 ms    32 ms  bb2.namesco.net [195.7.254.174]
  4    33 ms    32 ms    32 ms  thn3-gi2-2.namesco.net [195.7.254.173]
  5    32 ms    32 ms    32 ms  gi7-24.ptn-gw01.plus.net [212.159.1.65]
  6    35 ms    32 ms    32 ms  ae3.ptw-cr01.plus.net [195.166.129.32]
  7    36 ms    35 ms    36 ms  ldngw1.arcor-ip.net [195.66.224.209]
  8    33 ms    32 ms    33 ms  85.205.116.10
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

I've also reset the VSS quite a few times, reset the router, turned off the routers firewall (although it's back on now) and forwarded all the required ports.

 

The serial number for the VSS is 40132212289

 

0 Thanks
2 REPLIES 2

grolschuk
Community Champion (Retired)
Community Champion (Retired)

‎09-08-2013 09:49 AM

The only option I could think may be worth trying is that there is an option somewhere in the device and network part of the router config, to 'assign my public ip address to this device'

 

If you could enable that against the suresignal, then reset the suresignal by holding down the reset button for 30 seconds, it may or may not help things.

 

Although 1mb download speed is around the cut-off point for it actually working, so if other devices are online and using some of the bandwidth, the suresignal may not have enough resources to make the connection back to vodafone.

0 Thanks

Retired-Kay
Moderator (Retired)
Moderator (Retired)

‎10-08-2013 10:01 AM

Hi keyap, 

 

I've checked your serial number and the Sure Signal has never made contact with our servers. 

 

Can you try it at a different location such as a friend or family members to see if it connects? We can then rule out any issue with the Sure Signal itself. 

 

Let us know how you get on. 

 

Thanks, 

 

Kay

0 Thanks