Vodafone Big Value Bundle Mistake?

[NJA21]

I purchased a £20 Big Value Bundle around 10 days ago and I went onto the My Vodafone app and it correctly stated I bought it, it said I had unlimited texts, data and 500 minutes. Then today I got a text saying I only have 820MB left? The app has updated because my minutes have went down. Please help I am extremely confused!

[BandOfBrothers]

Hi,

You should have started with 4Gb of data from a £20 BVB. 

Hsve you been streaming, updating apps , downloading apps etc.

My help thread > Using-more-Mobile-Data-than-usual-My-Guide.

Link Vodafone Big Value Bundle.

Customer Service on 191 or Live Chat can access your account to check things out. 

[NJA21]

When I rang Check Balance they said I had 820MB too. £20 BVB is 4GB of data and I have used over 3GB because I thought there was a promotion on for unlimited data or something. 

And another thing if it says my data has run out can I use the 500mb of roaming data in the UK too?

[BandOfBrothers]

Hi,

No the 500mb would kick in if you left the uk to another country that's included in the roaming countries. 

Where did you see the promotion for Unlimited Data ?

[NJA21]

In the My Vodafone app it says I have Unlimited Data.

[BandOfBrothers]

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@NJA21 wrote:

In the My Vodafone app it says I have Unlimited Data.

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Can you screenshot the page removing any personal info and add it onto this page or contact customer support. 

[NJA21]

Sorry I took a while I had to take the pictures with another device because you can't screenshot the My Vodafone app.

[BandOfBrothers]

No worries. 

From your screenshots am I to assume you have Freebies and not a Big Value Bundle. 

I would definitely call Customer service on 191 or Live Chat. As far as I'm aware no Vodafone Payg gives Unlimited Data. 

[NJA21]

It can't be a freebee because I remember signing up for a 20 pound BVB and they gave me the 500 minutes unlimited texts as usual but they treated me like I had 4GB in the text, however they said unlimited on the app. Thanks for your help though!

[BandOfBrothers]

You're welcome.

Please would you update your thread on what customer service say ?