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06-06-2017 06:02 PM
Hi guys, I've had my Smart Ultra 7 for a couple of months now and noticed that it has an innate ability to control time - the clock keeps stopping! The clock in the top right corner will show one time, the larger clock widget I have on my main screen will show another time, and the lockscreen clock widget I have active will (weirdly) show the correct time.
Its getting a little annoying as I use my phone as a clock (as do most people) and alarms and reminders etc are being missed as the phone's concept of time stops, until I reset it and it goes back to normal.
Has anyone else experienced this? Timezone is set to Network-based and the phone has the most recent version of software on it.
06-06-2017 07:18 PM
Hi @StoneySte
After any software update, it is advisable to do a back up and reset of the phone, this will clear out any remaining bugs from the previous software. When there are bugs as you describe, a phone reset will very often solve the issue.
If you continue to have problems after the reset, take the phone into a Vodafone Store, they will be able to look at the phone and give recommendations.