Vodafone Sure Signal V3 wont connect with BT infinity (Business) HH5

[mrtcryan]

I have been trying to get SS to work with BT infinity (Business)

I have a static external IP

I have set up port forwarding on the Home Hub 5 according to BT's instructions

What light sequence you're seeing:
Flashing Red LED, no 2nd, 3rd and 4th both solid amber

Your speed test results from here.
70.15 down / 18.64 up

Your external IP address from here.
213.123.231.161

Your Sure Signal serial number:
42150511394

The results of a traceroute.

C:\Users\Tim>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms 1 ms BTBusinessHub.home [192.168.1.254]
2 13 ms 13 ms 13 ms host81-139-160-1.in-addr.btopenworld.com [81.139.160.1]
3 37 ms 200 ms 13 ms 213.120.182.141
4 14 ms 14 ms 14 ms 213.120.161.82
5 14 ms 14 ms 13 ms 31.55.164.187
6 14 ms 14 ms 13 ms 31.55.164.107
7 14 ms 14 ms 14 ms 109.159.248.61
8 20 ms 18 ms 19 ms 109.159.248.180
9 19 ms 18 ms 19 ms peer6-te0-0-0-7.telehouse.ukcore.bt.net [109.159.254.114]
10 18 ms 18 ms 18 ms t2c3-et-8-3-0-0.uk-lon1.eu.bt.net [166.49.211.242]
11 18 ms 18 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thanks

[jeffkinn]

It won't work with a BT Business Hub. You'll need to try it with a different router if you can.

[mrtcryan]

Hi Thanks for the reply. 

Sorry, but I beg to differ.. there are other users in my buisness who are currently using a SS with HH5 and BT infinity and have no problems. 

The only difference for me is I have a BT buisness account with a static external IP?

Unfortunatly, I dont have access to another router

[jeffkinn]

and I too have a HH5 and Infinity and a Sure Signal but I said a Business HH not a domestic one.

That doesn't work with an SS.