Hi There, I was with virgin media home service and sure signal was working. Recently changed to virgin media business with fixed ip. And stopped working. I have tried all sort restarting sure signal, resetting sure signal etc etc. Router restart / reset all combination including deregistering and registering sure signal. Below is ping and tracert result:
C:\Users\kamar>ping 212.183.133.177 Pinging 212.183.133.177 with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 212.183.133.177: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Users\kamar>tracert 212.183.133.177 Tracing route to 212.183.133.177 over a maximum of 30 hops 1 4 ms 5 ms 6 ms Hitronhub.home [192.168.0.1] 2 * * * Request timed out. 3 17 ms 14 ms 15 ms perr-core-2b-ae16-0.network.virginmedia.net [62.253.138.249] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 17 ms 36 ms 15 ms nrth-ic-1-ae1-0.network.virginmedia.net [62.254.42.218] 8 26 ms 24 ms 57 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162] 9 * * * Request timed out. 10 17 ms 21 ms 20 ms 84.116.135.46 11 19 ms 27 ms 17 ms 213.46.174.130 12 17 ms 19 ms 24 ms ae32-xcr1.lns.cw.net [195.2.24.126] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
I don't know whats happening I have contacted virgin media they said they are not blocking anything. And router settings are minimal. And I have opened all the ports required still no go. Can some one help me on this?
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