Vodafone Updates Error

[Beugel1987]

Hello.

I have a Samsung Galaxy S4 which also comes with the Vodafone Updates built in.

However, almost 2-3 times every day when using a certain app, I get an error message that says 'Unfortunately Vodafone Updates has stopped'.

Do you know if there is a fix for this as the last thing I want to do is uninstall the Updates app.

Many thanks,

Christopher

[LorriBee]

1 of 2 Screenshots

[LorriBee]

Screenshot 2 of 2

[Northern-dj]

yep thats the error 

Dissable the app then you get your phone back 

[LorriBee]

Hi Northern-dj

Before disabling the Vodafone apps I first wanted to try something:

When I first received my phone the Vodafone app 'Discover' was open and running on one of my home pages. About a week ago I removed Discover from the home page but left the app enabled.

Interestingly since I did this I have not had the error message pop up. It may be coincidence so I am going to now re-open Discover on one of my home pages to see if the error returns. I'll give it about a week and report back.

I was wondering if anyone else who has encountered the error message has Discover open on their home page?

Kind Regards

Lorraine

[LorriBee]

I have literally just re-opened 'Discover' on one of my home pages and as soon as I clicked refresh the error message popped up again!

I hope this information helps the tech team.

Kind Regards

Lorraine

[tbrouk]

Happened on this occasion activating Bluetooth where it always seems to happen

Believe causing issue with Copilot and other apps

[Retired-James]

Hi Guys,

Thank you for your posts.

Our support teams have come back to us after looking at this thread and there does to be a few different issues but they are looking into them all for us.

Thanks for the screenshots and for the additional PM’s that I’ve now sent over to the team for investigation.

James

[LorriBee]

Hi Chris

Thank you for letting me know. I'm sorry you are still experiencing the problem.

Vodafone are looking into this now so fingers crossed there will be a solution soon.

Kind Regards

Lorraine

[PeteSullivan]

Changing email option

[t11rmh]

Hello. I received an update from Samsung of 1.22mb in size for stability. When I ran this update my phone updated Android and rebooted and I have not had the issue with the update constantly failing to download for two days now. Might be a coincidence but maybe not. This is the first time I have had an update to Android in this manner so maybe Samsung can fix it.