Vodafone Wallet App Woes and Annoyance!!

[delta94]

Hello everyone,

This is an ongoing problem I have with the Vodafone Wallet app. I have just upgraded from A Sony Xperia Z to a Xperia Z3 along with a new sim. Love the phone and all is wonderful until I went to set up the Vodafone Wallet...

Starts O.K. then a page comes up saying New sim has been detected and needs to reinstall. Pressed start setup then comes up with Wallet cant be set up, something went wrong call us!!

The app worked perfectly on the Xperia Z so why not on the Xperia Z3

I then phone 191 and wait until EVENTUALLY I speak to some one, they then pass me through to Smartpass, who cant do anything with Wallet ARGHHH!!!! They tell me to go to my nearest store ( which is 65 miles away ),

which I did and the poor staff their didnt have a clue. Even asking me what Vodafone Wallet was?

I have done this now, in various configurations but still no joy for 4 weeks now!!

Does anyone have an idea as to what I can do?

[delta94 · Accepted solution]

Good news everyone!

I just thought I would try to open the app and would you believe it, it actually installed perfectly.

No issues nothing, lord knows what had been going on before but its up and working now.

Thank you so much for your help.

[hrym]

That is good news, if weird.  It sounds as though it may have been an issue at the Vodafone end.

No, I don't believe resetting uninstalls apps, afaik, it just wipes the memory and then re-installs the OS from ROM.   When you log back into Google, there's an option to restore and this re-loads your apps.   The fact that you can now open the app means that there isn't an issue with that process, which is also good news.