Vodafone app not working after port

[kylesayers]

Since porting my number from EE the Vodafone app doesn't work. It gives me message 'we're having a few technical difficulties at the moment. We're working hard to get things sorted'. I've uninstalled and re installed. I've cleared my iCloud backup. I've turned off and on. I've rang customer services who said they couldn't help.

The my account section of the website works fine, just not the app. Any ideas?

[moghm]

@Louise_E can you update us on the app resolution as so many people are having an issue with it ?

[Retired-LouiseE]

Hi @moghm

I have recently replied on another post. 

Have you emailed our team? What did our team say?

Louise

[kylesayers]

Can I have the email details as mine is still not working even after first bill.

Thanks.

[moghm]

@Louise_E

As i have said time and time again, on many posts, and ill say it again

(1) I have used live chat

(2) 191 service

(3) Emailed support last week

Dont know why you cant undersatnd that I have tried all the options available and so have many on this forum

No joy. My question was, and Ill repeat again, 

' so original message was posted on 08/09/2016. any resolution to this as yet ? Surely 1 + month should be more than  enough time to get a resolution ?'

No rocket science, dont send me a pm link, that doesnt work. What I need to know is that the original query on this thread was posted on '08/09/2016' whats the situation with that, have u been able to resolve this or is sending an email link a stalling tactic because you/vodafone are unable to fix ths issue. How about an honest answer and then I can go and cancel my account and go to another provider ?

[Retired-LouiseE]

Hi @moghm

If you are experiencing problems accessing the app this is likely a problem with your individual account / login. 

For further help please continue to email our team and we will help you further. 

Louise

[moghm]

@Louise_E

Massive communication issue. No acknowledgement to the fact that I have already done that ?

[Retired-LouiseE]

Hi @kylesayers

I am going to send you a Private Message with further help. 

Louise

[garymac108]

I can't believe she just wrote that!! There are so many people complaining that the app doesn't work. Even the Vodafone shop acknowledged there is a known issue!!!

If you live in Berkshire perhaps a visit to their HQ might wake them.up a little? Lol

There is no point asking these vf reps in here, they clearly haven't got a clue!

[moghm]

@garymac108 Im lost man, dont know what to do......