Vodafone broadband content control injects SSL certificates into websites / imgur

[Basic]

Right. First off I just want to say I have been using Vodafone broadband for almost a year, and as much as I love it, this issue has been plaguing me since day #1. I have spoken to people over the phone about it but they cant seem to help me. I have seen forum posts on this very website dating back to 2015 but there doesn’t seem like there is a definitive fix to this. So here we go in making a new string in the hopes of getting some fresh answers.

Vodaphone broadband or its content control system injects its own SSL certificates into websites, causing an array of screw ups to happen. This is via Vodafone broadband as far as I can tell. Usually affecting only websites that use the HTTPS protocol. The most notable of these websites would be imgur.com

This problem is not affected by browser or operating system. But it does only happen when I use my broadband connection (tethering my computer to my vodafone phone and using the phones data does not cause this issue).

I have spoken to several people from vodafone who have assured me my account has no content control set up, and yet I keep seeing the words "vodafone content control" everywhere several times a day and its starting to make me somewhat annoyed to say the least. I have included several pictures to show an example of what me, along with probably many other vodafone customers are seeing on a daily basis.

v1.png - [IMG]http://i68.tinypic.com/2rh0ehi.png[/IMG] - first page whenever a site redirects you to an https://www.imgur.com page - you can see the certificate is issued for vodafone, which should not be the case at all.

v2.png - [IMG]http://i64.tinypic.com/29dz4p1.png[/IMG] - more detailed view of certificate in question - "contentcontrol.vodafone.co.uk" - ??? if my content control is turned off, why am i seeing this?

v3.png - [IMG]http://i68.tinypic.com/2vcdqpi.png[/IMG] - trying to add an exception for the entire domain just creates this gem.

v4.png - [IMG]http://i68.tinypic.com/magrco.png[/IMG] - me just venting showing how far the rabbit hole goes. playing a game that pulls imgur assets into the game, even without using a browser this still causes issues.

Can we please get a fix to this. its time. Vodafone, we have all been patient. But dammit its time, you owe your customers better. This has been going on for years. And quite frankly its a security concern more than anything else.

[DaneB]

@Basic

We're sorry to hear this is happening.

Please speak with our Broadband Live Chat team, and one of our team will look into this with you.

[Soofla]

Change your DNS servers to:

8.8.8.8

8.8.4.4

They will respond as quick, if not quicker than Vodafone's and all of your certificate issues go away. The issue has been with Vodafone broadband since they first launched and they refuse to fix the issue.
For some reason, even if you tell them to restrict NOTHING they still have some stupid protection/shield on. By pass their DNS and all is fine.

[glenh808]

I'm completely outraged by this. Unable to use imgur at all, having to tether to my phones mobile internet for it.

Totally unacceptable

[TJ]

@glenh808 Sorry to hear that you've been unable to access some sites using your Vodafone broadband.

The post above yours on this thread has some useful information on this issue.

We apologise for any inconvenience this has caused and completely understand your frustration, I'll make sure that this problem is raised to the relevant team.

[Soofla]

There is no point contacting broadband support. With all due respect you are speaking with people who are following a script - you'll be asked to reboot your router, clear your browser cache that kind of thing. They may escalate it, they may not, however even if escalated it is unlikely you'll get a response.

Let's put it this way, I joined over a year ago and when I did I was reading posts from 6 months before from people with the same issue....you get the idea.

The fix is to use open DNS servers rather than Vodafone's. You can do this via the advanced setup in your Vodafone router - turn off the allocated servers option and enter your own.

Google's are always popular and they can be found at:

8.8.8.8

&

8.8.4.4

It is probably best to use these, certainly to begin with to confirm 100% it solves the issue (which it will). Once you know how to make the change, do a Google search for "best UK public DNS servers" if you want to play further, or just stick with Google's.