Hi just to let you both know I have been in touch with citizen advice and I am in the right here. Under the sales of goods act VODAFONE are responsible to repair or replace the faulty phone but since the people who I dealt with in branch did not want to hear what I had to say and accused me of lying I will now be putting a letter of complaint in and following said letter VODAFONE will have a deadline set to reply to me. If they do not accept that this is their problem and not Apples as Apple didn't sell me the phone VODAFONE did and apple will only honor 1 year on the warranty but under consumer law the phone has a 5 year warranty that has to be upheld by Vodafone as they are the ones who sold me and supplying me with the phone not Apple.
As Far as insurance goes the handset is not subject to damage and has not been lost or stolen. The issue is with the battery with is encased in the phone hence the fact I said its a manufacturers fault not mine. But what is worse is the fact that I claimed off my insurance and got a "NEW HANDSET" so the years manufactures warranty should apply from this date but apparently not anyway I am not claiming off my insurance for a fault I went into branch with to be told to go to the apple store and passed back to VODAFONE. This is no fault of my own and I will not be paying for any service I am not receiving and that's what Citizens Advice told me to do its called "consequential loss". Where your shop staff called me a liar and this law does not apply to them.
The letter will be sent recorded delivery tomorrow and we will see what happens after that as if I am not happy I will be filing a law suit against this sham of a company no wonder vodafone is the most complained about network in the world.
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