Voicemail not working - call failed

[StephyCorrupted]

Hello,

I've just got a notification say I have new voicemails but when I ring 121, it comes up with call failed, I'm confuses, I've never had a problem with my voicemail before until I changed phones which was in January
Every piece of help would be greatly appreciated
Stephanie

[hrym]

The first thing to try would be to turn voicemail off and back on again.   Dial 1210 [send], followed after a few minutes by 1211 [send].  If this doesn't work, talk to Live Chat (Contact Us at the bottom of the page) and ask them to do a reset from their end.   I'm not sure whether either process deletes existing messages.   Is the calling number in your call log?  You could just call back for now.

[StephyCorrupted]

Done everything you said, also no, its not on my call log, just says I have voicemails, no idea where from though, and the live chat is not working at the moment, tried a few times to connect but it's not been working

[Retired-Jamian]

Hi @StephyCorrupted 

Welcome to the eForum.

There can be a delay if we’re busy.  Leave the window open for a minute or two, and Live help should become available.

Thanks,

Jamian.