WF4 - Crofton, Wakefield

[zacharyc]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yeah the issue just happens in one location and you have to go about 0.3 miles to regain service. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

WF4 1TF

3) Does the issue occur if you try your SIM card in a different phone?

 Yeah 

4) What errors are seen or heard when the issue occurs?

No 4G signal whereas previously 4G Signal was very strong. Phone will fall back onto "E" signal.  

5) Does this happen on 2G, 3G, 4G or all?

4G

6) When did you first notice this issue?

 On Friday 4th August 2017

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent. 

[Jenny]

 @zacharyc - I’ve updated the case (ref: INC3031255) to let our Network engineers know that this isn’t resolved.

As soon as we have any further info we’ll update this thread.

[zacharyc]

Thanks for letting me know Jenny.

Been very much the same all weekend. Only 1 Bar of 4G whereas previously would get a full 4G signal at that postcode. 

[Jenny]

Thanks for that info @zacharyc 

Please let me know the results of a speedtest at that location as soon as you get chance. I'll then pass this onto our Network engineers.