WF4 - Crofton, Wakefield

[zacharyc]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yeah the issue just happens in one location and you have to go about 0.3 miles to regain service. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

WF4 1TF

3) Does the issue occur if you try your SIM card in a different phone?

 Yeah 

4) What errors are seen or heard when the issue occurs?

No 4G signal whereas previously 4G Signal was very strong. Phone will fall back onto "E" signal.  

5) Does this happen on 2G, 3G, 4G or all?

4G

6) When did you first notice this issue?

 On Friday 4th August 2017

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent. 

[zacharyc]

Can anyone be bothered to respond or shall I just sit here paying for a connection I cannot get?

Fed up with Vodafone's terrible customer service and poor attitude with helping customers. 

[Alex]

@zacharyc Apologies for the delay in reaching your post. 

I can see a fault with your local serving site (7174) - so we're able to raise this for you, I've sent you a private message with details on how to get in touch. 

Our Network engineers can then investigate this further and work to resolve this issue. 

[zacharyc]

Hi Alex

Thanks for coming back I have submitted the form but not sure if it went as I was redirected to the Vodafone website after pressing submit. 

[Alex]

@zacharyc I've checked our email queue this morning and can't see one from the registered email address on your account. 

Once you've completed the form, you should receive an automated email response to save we've had it, this will contain a unique reference number which looks like [#123344556] - if you let us know this number, I can chase this up. 

If you haven't received this, we won't have received yours, in which case please try to submit the form again using a different browser. 

Please let us know how you get on. :smileyhappy:

[zacharyc]

Thanks Alex

Seems to have worked this time! 

[Alex]

I've double checked and we've definitely received it @zacharyc - I'll pick this up later on today! :smileyhappy:

[zacharyc]

@Alex

Any updates on this? Its been going on since Friday now and its driving my mad having no data connection in my home. 

Not exactly what I pay for? 

[Alex]

@zacharyc I've just checked your INC3031255 and can see this has now been resolved as Site 7174 was back up and running around 11am on 10 August 2017. :smileyhappy:

[zacharyc]

Hi Alex

Been home a few hours and been testing but sadly the problem still persists for me. I'm picking up a very weak 4G signal that isn't really useable. 

Before the problems started would get full strong 4G?