Warning : Camera Failed

[Vaux1]

I got this tonight on my Samsung Galaxy S5 when trying to use my camera and took a screenshot of it but after restarting my device the Camera is working again. After reading up about it seems to be a fault with them and it seems mines also has the fault but how do I go around getting this sorted if its no longer showing the fault because obviously my device has the fault ?

[Nabs · Accepted solution]

Hi Vaux1,

Sounds like you have one of the handsets affected with the hardware issue

Samsung have said they will replace affected phones so you will be able to get it sorted.

I suggest contacting Samsung directly as they will likely be able to provide a replacement quicker than Vodafone

http://www.samsung.com/uk/info/contactus.html

Alternatively you can Contact Vodafone though I imagine they would require the handset to be inspected prior to issuing a replacement.

Nabs

[Vaux1]

Thank you very much

[Vaux1]

Visited vodafone in store and because I've had it for more than 7 days they wanted to send it away to be inspected leaving me with without a phone for a week or longer. So contacted Samsung and they don't seem interested didn't even tell me it has been a fault with them just told me to go to a carphone warehouse store for it to be sent away to be inspected leaving me once again without a phone !!!

[Nabs]

Sounds like Samsung are wanting the fault confirmed by an engineer in the repair centre before they issue a replacement.

Sit tight, i'll flag it with the eForum team to see what communication they have had around the issue.

Nabs

[Vaux1]

Thank you your being a great help. The only problem is I seem to be reading other people who have had this problem they seem to have it permanent but when get the warning and I restart my device the camera works fine again then will randomly happen again. But I have now noticed also when I video at night I used to be able to switch on my light with flashlight app and be able to video at night but now I can't when I click on the camera I'm getting the same message warning : camera failure but I was able to do it before.

[Northern-dj]

This sounds like the Firmware

i would send this is to get sorted somthing is not right

[Nabs]

@Northern-dj it's a known issue that Samsung have recognized.

I'm not sure of the exa t details as they (Samsung) havnt released a proper statement. Best thing to do is sit tight for the latest info from Vodafone.

[Northern-dj]

It may or may not be that fault and getting the phone sorted would be the best approach this may just need the firmware sorting or it could be a issue completley differant

I would send this direect to Samsung as this may need parts or Specialist repair

[Retired-Matt_B]

Hi Vaux1,

Did you get the phone directly from one of our stores or from Carphone Warehouse?

If you got the phone from us, you can arrange a repair in store and you'll be issued with a replacement phone whilst your Galaxy S5 is away.

If the phone was purchased from Carphone Warehouse, you'd need to speak with them to arrange a repair.

Thanks,

Matt B