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HayleyHughes · ‎25-11-2013

Hi there, I have been trying to find out my account number and I have tried nearly everything and still cant get it. what is the e-mail I could contact to find out my account number? If anyone could help. Thank-you

drey_p · ‎25-11-2013

Hi there

If you signed up to your contract in store, the account number will be on the paperwork you got given. If you signed up online, or over the phone you would have been sent an email with the details of your plan, including your account number.

You can get you account number by calling 191 or by using LiveChat. I've also taken the info below from the FAQs:

Text account to 97886. We’ll ask your postcode to confirm your identity, then send your account number.

PWIAC

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Javierrivero · ‎30-10-2014

Hello, I have the same problem! I can't get my account number by text message. Can anybody help me?

thanks

Retired-Matt_B · ‎03-11-2014

Hi @Javierrivero,

So that we can look into this further, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact us page.

Thanks,

Matt B