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Solution

cannt open files on s6 edge

kamakazi
3: Seeker
3: Seeker

hi guys  and gals...

    i am haveing an issue that i hope someone can help me with...

opening files that are dowloaded .... i try and open them and get the message   "cant open file"

this has only happend recently... hopefully someone can point me right..

 

thanks in advance!!!

3 REPLIES 3

BandOfBrothers
17: Community Champion
17: Community Champion

Can you first try a soft reboot which is turning the phone off and on. 

 

I assume the type of file your having issues with opening have opened ok before on the phone. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

i have dine a soft rebbot and yes....could open them before

the phone updated its self recntly but can not remember if i have been able to open the files sincce the update

 

BandOfBrothers
17: Community Champion
17: Community Champion

If a firmware update has been carried out on the phone then it's generally suggested to carry out a factory reset or hard reset which helps to clear out old files from the update and helps sometimes if the phone is glitching. 

 

The Factory reset option will be in your phones settings. 

 

A Hard Reset is usually a mix of button presses and can be found by a Google Search -> Hard Reset if your make and model of phone. 

 

As these procedures take the phone back to the state it came out of the box its recommended that a Back Up is performed to save any data in the phones memory. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.