cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

iPhone 5 randomly turning off

Janhug
2: Seeker
2: Seeker
Hi My iPhone 5 randomly turns its self off !! Does anyone know how I can stop it doing this please
2 REPLIES 2

kids
Community Champion (Retired)
Community Champion (Retired)

Try a hard reset:

Hold the Home and Sleep buttin down until the Apple logo appears then relase and let it reboot itself, you won't lose any data, does that help the problem?

If not a visit to the Apple store may be worthwhile. I had a similar problem with my 5s in as much at it would not turn off, turns out it was a fauly logic board and Apple swapped the phone.

DaveCD
Moderator (Retired)
Moderator (Retired)

@Janhug 

 

The soft reset as advised by @kids  does solve a lot of issues.

 

If you're still having issues, find out what you need to do in order to get this sorted by looking at our Vodafone repairs thread.

 

DaveCD