Good afternoon,
This is my first post on the Vodafone Community Forum as I ought to make an account to post about the experience I, and clearly a lot of other Vodafone customers, are having.
I decided to order the iPhone X 64GB Silver model as an early upgrade, simply because I was robbed and lost my phone with no insurance and I had a family member critically ill in hospital at this time, so I thought, I really need a phone so I can keep in contact or in case the hospital was to phone me if anything was to happen or their health was to worsen.
I also needed this phone for work, to keep up with my work schedules and to stay in contact with my colleagues, friends and obviously family.
I was going through the deal with a member of staff through the phone, in which I was told the device would be delivered within 7-10 days (and then almost immediately thereafter, 3-5 working days I was told). Yeah. Not a great start. Just 3 minutes after I placed the order for the iPhone X, I got an email from Vodafone saying as followed: "We know having to wait is frustrating, but don’t worry - you’ve got a spot on the waiting list and we’ll send your item(s) out as soon as possible. All items are sent on a first-come, first-served basis.
Just to let you know, our customer service team won’t be able to give you any more information on your order at the moment, but we’ll be back in touch in three days with an update."
Obviously this made me irate, considering just seconds ago I placed an order with such a massive company and I was not made aware of it being out of stock until after the Vodafone staff member put the phone down on me!
I waited 3 days.. then I received an e-mail, I was excited to open it, hoping it was my order confirmation finally but no, I was told to wait 4 days for an update again.
I've been 're-assured' by the Vodafone team that I will have it as soon as possible because you are working 'very closely with the manufacturer' -- this isn't re-assuring at all. In fact, it's the least re-assuring thing ever because they say it in every single email they send after having me wait days for an update. It's like we are baited in by your professional staff to buy your products, without actually having it in stock. It's a disgrace for customer service.
Would also like to add that after I went home from visiting in the hospital yesterday, the member of my family passed away (the hospital tried to call me) and because I have no phone I had no way of finding out until I visited the hospital the next day.
Incredible.
To put these matters aside though, I really am just wanting some actual information from yourselves. There is NO way at all that there is not a single department in Vodafone that can give staff information on stock take and delivery dates of stock.
We just want some information Vodafone!
If you dont want to give us some information then the iPhone X being delivered to my door tomorrow would most certainly suffice.
I sincerely apologise if I have come across as rude or offensive in this post, I do not mean it to be that way, but I really do believe Vodafone should pull their finger out, every other carrier has them in stock.
Thanks in advance for any advice/information offered.
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