lollipop update install fails at 30%

[rob2015]

A wonder if someone could help me i got the update to lollipop (ota) yesterday , i am able to download it but when it gets to the install it gets to 30% then restarts install to 0% it gets to 30% again then just restarts my phone when my phone boots up it says update failed try update through kies3 took it to geek squad they told me when they plug it in it says latest updates installed ! Has anyone else had problems with the update or can anyone give me any advice on how to fix this issue ?

[SimonWilding]

As per the info at the start of the process, although the installed software takes up and extra 80MB of storage, you need 3GB free to do it. Do you have enough free space? If not transfer files to storage card or to a PC then move it back after.

[rob2015]

I have done a factory reset and tried to download again but still get the same outcome i have over 7gb of storage left as i havent got all my apps reinstalled , tried to update several times now , i have wiped cache partion , factory reset and still happening its doing my head in as i can download the update.

[Retired-Laura]

Hi @rob2015

Take a look at our device trouble shooting guide for further help.

Thanks,

Laura

[rob2015]

Hi laura i have tried looking on there but still not any further than whats i was , my galaxy s4 is on pay monthly i dont have mobile insurance but if i was to take my device to a vodafone uk store would they be able to send it away for repair under the manufacturers warranty ? pay monthly contract was took out in august so the contract its not even a year in yet.

[Retired-Jamian]

Hi @rob2015

That'll be fine. If you can visit your nearest Vodafone store, a member of staff can help.

Thanks,

Jamian