my upgrade

[Woolford_jr]

I order an upgrade the other week and it arrived Saturday but I'm yet to have any service. I've noticed today that my new contract has gone into my old phone what should I do??

[BandOfBrothers]

Hi

Have you tried turning the phone off and on or turn airplane mode on and off.

It can take up to 24 hours sometimes for service to settle.

Also with monthly contracts you may need to activate the SIM card via http://www.vodafone.co.uk/vodafone-uk/Error-Pages/wsa-error/index.htm

If you've had to change SIM card size then a sim swap will be required to move your mobile number and tariff from the old sim to the new sized one via http://m.vodafone.co.uk/mobile/simswap/index.htm

If you get stuck contact customer services via http://www.vodafone.co.uk/contact-us/

[Woolford_jr]

Thank you so much I've done the SIM swap which I knew nothing about fingers crossed it works thanks once again

[BandOfBrothers]

Hi

You're Welcome. 😄

Tip -> Typically turning the phone off and on or airplane mode on and off every 20 minutes or so helps the sim connect to the Network as the simswap progresses.

[Woolford_jr]

Ok it still says no service so I'll keep doing the on and off trick see if that helps