re-sync please

[bigfish]

Hi,

This Sure Signal v1 is stuck on '1st two lights on' and does not get a 3G light.  I have tested a V3 Sure Signal on the same internet connection succesfully; and the version 1 SS has not been working for weeks so a resync may be required. 

MAC: 00:0e:59:1a:c9:89

Regards

Martin

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator