suresignal 1 problems xperia z2

[EwenMcMillan]

I have reset my vss 1 as per instructions and transferred ownership to one of my users and back again My new xperia z2 with new sim is still not able to register on the vss. My serial is 21818613701. Please can you verify not disabled and resync?

[EwenMcMillan]

When I checked my wife's phone (making a call) I noticed the call activity light on the VSS1 did not light up. Her signal is 2-3 bars on her Samsung Galaxy S3. It would appear she is also not registering on the suresignal. I then tried my SIM in my old HTC One X and in her S3 and was unable to register on the suresignal.

When I search mobile networks on my xperia Z2 I can see a Vodafone 3G signal but I cannot register on that, only on the Vodafone 2G from the nearby mast. (This is only 1.6 miles away but most of the day I get little or no signal. We are at about 400 foot elevation and the mast is at around 275 foot elevation but there is a slight ridge between us.) I really need to be able to use my suresignal.

Is there anything further to be done?

[EwenMcMillan]

Still awaiting some sort of response...

[EwenMcMillan · Accepted solution]

Reading through other forum posts, specifically the thread about SureSignal 1 with 3 correct lights showing but no 3G connection, I found the following:

Re: SS v1 with correct lights but no 3G signal, READ THIS

I have been having a "no-3G signal" problem with my VSS1 for over a week and have been back and forward on this forum with the Tech Team going through their bog-standard list of try this, try that, ping this, run that tracert, etc.

I had previously Reset my box using all of the various methods suggested on this forum, including the Anabolic Stewie one mentioned in Paul 42's post above.

However earlier this evening I read a reply post from shane12345 saying what had worked for him was a slight variation on Stewie's version:

"Remove network cable from SS and do a full reset. Leave SS alone (now back on) for 10 mins or so, THEN plug the network cable back in.". 

When I got home from work I did the following and, bugger me, my VSS1 is finally working again  (hoorah!):

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button yet

2 - Remove the power cable then the LAN cable, then let go of the reset button

3 - Insert ONLY the power cable

4 - Go away...cook dinner...open a nice bottle of wine....eat dinner, drink some wine

5 - Return to VSS1 (mine still only had light 1 on at this point). Insert the LAN cable and leave VSS1 alone to think about how badly it had been behaving over the past week

6 - Return to VSS1 some wine time later (approx 30 mins for me) and hopefully lights 1,2 & 3 are all solid and light 3 is flashing intermittently to show 3G signal is available and being used, as was the case with my box. 

Following this seems to have worked for me. I did the reset procedure with the LAN cable left out for a good 15 minutes after starting up again.

[EwenMcMillan · Accepted solution]

I have been having a "no-3G signal" problem with my VSS1 for over a week and have been back and forward on this forum with the Tech Team going through their bog-standard list of try this, try that, ping this, run that tracert, etc.

I had previously Reset my box using all of the various methods suggested on this forum, including the Anabolic Stewie one mentioned in Paul 42's post above.

However earlier this evening I read a reply post from shane12345 saying what had worked for him was a slight variation on Stewie's version:

"Remove network cable from SS and do a full reset. Leave SS alone (now back on) for 10 mins or so, THEN plug the network cable back in.". 

When I got home from work I did the following and, bugger me, my VSS1 is finally working again  (hoorah!):

1 - Hold the reset button until all 4 lights are solid. Don't let go of the button yet

2 - Remove the power cable then the LAN cable, then let go of the reset button

3 - Insert ONLY the power cable

4 - Go away...cook dinner...open a nice bottle of wine....eat dinner, drink some wine

5 - Return to VSS1 (mine still only had light 1 on at this point). Insert the LAN cable and leave VSS1 alone to think about how badly it had been behaving over the past week

6 - Return to VSS1 some wine time later (approx 30 mins for me) and hopefully lights 1,2 & 3 are all solid and light 3 is flashing intermittently to show 3G signal is available and being used, as was the case with my box. 

Following this seems to have worked for me. I did the reset procedure with the LAN cable left out for a good 15 minutes after starting up again.