Broadband upgrade order cancelled 5 times

[stevieshanks]

Hi, I've been trying to upgrade to fibre 500 and have placed an order 5 times since March and all 5 orders have been cancelled with no explanation? 

Can anyone help?

[Charlotte]

Hello, @stevieshanks. I hope you're well. I appreciate how frustrating it must be for your broadband activation to be cancelled several times, as I absolutely understand the importance of having an active connection. In order for us to provide clarity on what's happening with your cancelled orders, we'll need to access your account. Please reach out to the Broadband Support Team by calling up on 03333 040 191 or by messaging here, and they can take a deeper look into this for you. 

[stevieshanks]

Hi Charlotte, I've tried the TOBI thing and it doesn't understand my questions. I've also contacted the broadband support team each time my order was cancelled. They simply placed a new order which was subsequently cancelled creating a seemingly never ending circle. I'm going to call to a Vodafone store..

[Ripshod]

Try TOBI without the dumb ai. Just a few security questions and you're through to a human.

https://vodafone.co.uk/bbservcd