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Solution

No ONT box, no engineer, no contact.

daniel1984uk
2: Seeker
2: Seeker

My activation date is 6th december, but i have no ONT box in my home.

I contacted vodafone 2 weeks ago telling them I needed an engineer to install fttp, despite the emails saying that i didnt. The indian support people were at best incoherent. So i contacted vodafone again via the complaints process. Some more incoherence. However, in the email it did say...

"Once the order is received by Openreach, a line test will be completed to perform a test. If an issue was found, such as ONT isn't switched on. If the ONT is missing or we are unable to contact you, will require an engineer visit"

Yet the router has arrived im two days from activation and ive heard nothing.

3 REPLIES 3

Jayach
16: Advanced member
16: Advanced member

The engineer will bring the ONT with him, it is owned by Openreach, nothing to do with Vodafone.

Jayach
16: Advanced member
16: Advanced member

A second thought, are you sure it is FTTP you are getting, just what service have you signed up for?

daniel1984uk
2: Seeker
2: Seeker

Hi. 🙂 No engineer is due as stated in the OP. Yes 910mb.