Vodafone Upgrade resulting in no Internet

[b1arney]

This is to help anyone else who may have similar issues.

I recently upgraded to Vodafone full fibre from their standard broadband. Everything went well, all lights on except the Internet stopped after about 24 hours.

After 2 fairly long Web chats, I found out that the Fibre settings are different to the standard settings and during my upgrade my router wasn't updated with the new details so stopped working.

2 minute fix, but left me without Internet for 2 days and I had 2 x 45min Web chats to get the problem sorted!

[Jayach]

Strange that it worked for the first 24 hours, but thanks for letting us know. It may help someone with the same problem in the future.

[jasonselby]

Do you know what this issue was and what the fix was?