Broadband down for 4 days

[KinJO187]

My home broadband is still down and has been for several days now. Your support staff are about as useful as a chocolate tea pot! I build websites so I need this connection and not being told when it will actually be fixed is making me close to ripping out your router and throwing it in the bin...  

I was told today it would be fixed and yet it is still off! You are now in breach of your contract and I want compensation for this time lost and my connection fixed right away!

Fix status: Engineer booked

Fault reference: FLT12081742

If you need more information, get in touch with us. Please keep your fault reference to hand. This can be used to get an update on your fault when speaking to an agent

[Jayach]

Have Vodafone said what is causing your outage? If it's an Openreach problem, then there will be nothing Vodafone can do. (except chase Openreach)

The will have been no breach of contract, (I assume you are on Home broadband, not Business) but you will get automatic compensation. (but I doubt it will be anything like you may expect)

https://www.vodafone.co.uk/broadband/auto-compensation-hbb

[KinJO187]

Thanks, im either being ignored or getting useless information, no real answer on what the issue is, and when will it be fixed. I dont care if it is openreach or whoever vodaphone is providing the service and i want this fixed. Day after day i wait for a resolution.

[KinJO187]

Day 5 still no internet!

[Lucy_F]

Hi @KinJO187 thank you for raising your concerns, sorry you're facing such trouble. We understand how frustrating this must be and apologise for the inevitable inconvenience caused. Looking at the information provided in your post, it would seem an engineer has been booked to look into the fault. If this is the case, you should've been sent details about an engineer visit, this can be queried on the contact information provided below. 

Our dedicated Broadband Support Team are ready to help, they're available to provide updates on your open fault and can advise regarding compensation. The team should reach out to you to keep you updated. You can also reach out to the team on 08080034515 or 08080057320 quoting the last 6 digits from your fault reference to discuss this further. 

[KinJO187]

Nope i got a message saying no engineer would be coming out..

[Jayach]

@KinJO187 

Can I just check I've got this right?

Your broadband has been down for 5 days (and counting) but you have had a message saying no engineer is coming out?

Something doesn't seem right, are you sure there is not more information you are being given as to the reason.

[KinJO187]

Hi, it's Openreach here. Your Service Provider has raised a fault on your behalf and an engineer has been allocated to investigate. You won't need to be in, but the engineer might get in touch to discuss...

[Jayach]

That means an engineer is coming to investigate your fault, but probably won't need to visit your home as they suspect the fault to be in the cabinet/cabling. Hopefully the fix won't take long once the engineer investigates.

[Lucy_F]

This isn't the experience we aim to be providing, it's disappointing to hear the trouble you're facing. We'd love to check in on an update on the fault for you, however we can't obtain account access over the forum. To discuss the fault raised to our Technical Team, please reach out on 08080034515 or 08080057320 quoting the last 6 digits from your fault reference.