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Broadband has been down for days

Elephant051145
2: Seeker
2: Seeker

‎21-05-2024 04:22 PM

There is a fault on the external connection to my property that was detected and reported a few days ago. 

I've chased support a few times to ask when an engineer is coming to fix but have had no response. 

I keep being promised an update or call from the level 2 support engineers. But nothing yet. 

My partner and I both work from home and really struggling. 

Can anyone from Vodafone help? 

 

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1 REPLY 1

Charlotte
Moderator
Moderator

‎22-05-2024 09:24 AM

Hello @Elephant051145 I hope you're doing well. I'm sorry to hear that you're without broadband, as I do appreciate the importance of being able to remain connected, especially when you rely on it for work. If your fault ticket has been escalated to the Second-Line Tech Support, they will work the ticket and get back to you. If you haven't received an update on your fault ticket yet, we'd need you to reach out to the broadband team on 03333 040 191 or on Live Chat here.