I was on FTTH fibrecity 500 broadband. Tuesday i should be upgraded to 900.. The broadband went down for whole day. I think ok according to Vodafone text it might be down till midnight I am waiting patiently. Today it’s still down and I am on the chat with service desk. 1st line - reset, factory reset nothing, escalated
2nd line - reset, factory reset escalated to on-site engineer to test line. Thank god site engineer came same day said the line is absolutely fine. Another call to SD and the lady said that she is pushing config to the modem again as the on site did something and she can see it ok. It has been 3h now and the modem is still dead.
I am bit worried that the next step will be to send me a new modem. Only thing what worries me is that I got also second 3rd party router which is also unable to connect via pppoe protocol so I am worried that replacing the router will not help at all and I will waste another days. Just to be clear all trouble shooting I am performing on Vodafone modem to establish base connection.
Any idea how to help this folks to establish base issue?
