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Can I have a DLM reset please?

FY13
2: Seeker
2: Seeker

‎22-03-2020 11:10 AM

I'm only getting 45Mbps download - max available it 61Mbps. Can you (or Openreach) perform a DLM reset on my line, please?

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6 REPLIES 6

FY13
2: Seeker
2: Seeker

‎29-03-2020 06:23 PM

Ignored

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Ash194
5: Helper
In response to FY13

‎29-03-2020 11:16 PM

A DLM reset for an FTTC connection requires an engineer appointment to come to your home plug in the JDSU and deem it nesicary. At the moment Openreach are only doing non appointed tasks. Your ISP can only reset the DLM for ADSL not FTTC.

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FY13
2: Seeker
2: Seeker
In response to Ash194

‎30-03-2020 10:30 PM

Sorry mate, that's not right. Openreach can do it remotely, and Vodafone will be able to very shortly as well. I used to work at VF.

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Anonymous
Not applicable
In response to FY13

‎31-03-2020 07:38 AM

I tried to find the article on this.  So the ability to request FTTC DLM resets went into to trial in spring 2019 and a couple of months later was made more widely available!  My understanding is that as a result of this they've since changed the (Huawei) cabinet DLM profile so that they will raise the speed anyway if it looks like a drop was a temporary issue.  

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Ash194
5: Helper
In response to FY13

‎31-03-2020 08:45 AM

That's interesting as I know at one point they were going to take away the ability for ISP's to do a DLM reset altogether as a lot of agents were just doing them as a knee jerk response to a lot of issues. Pleased to hear this though just hope it's used sensibly.

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Dabbs
Moderator (Retired)
Moderator (Retired)

‎06-04-2020 08:42 PM

Hey @FY13. In order to check this out, we'll need to access your account, to run some quick line tests. We'll do all we can to get your line to sync at the quickest possible speeds. 

Please contact us via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK. Make sure to pop your username and link to this thread in your message too, this will save you having to explain again and we can help you quicker. 

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