City Fibre

[Harrispcarl]

Hi all,

Hope someone can help. Im currently with Virgin Media for broadband, via their cable network. 2-3 years ago (think it was during the lockdowns) City Fibre dug up the estate putting their cables down. But whenever I check on their website my availability it says Im on a private road and need to register interest. Done that, and nothing. I spoke to them, and they said everything looked fine to them, and I should contact the provider, which is Vodafone. But Vodafones website just says I cant get broadband, or it says there is an error. Ive tried contacting customer service, but that becomes painful. 

Anyone else had the same? Am I not doing something properly?? 

[Ami]

Hi @Harrispcarl. Thanks for your post. We do have a dedicated Home Broadband team here at Vodafone who will be able to assist further with your query and get to the bottom of why this error is being displayed. You can contact them via phone on 0333 304 0191 📞 The lines are open Monday - Friday 8am-10pm or Saturday & Sunday 8am-8pm.