Dear community
posting here in the hope that someone from Vodafone who actually has an idea what they’re talking about can help - but based on experience so far, I very much doubt it.
this almost unbelievable experience began when I first registered to become a Vodafone customer (oh how I regret that) around 4 or so weeks ago.
I got an email telling me my account was created and I could logon to “my Vodafone” and was given a temp password. It didn’t work.
I got through to someone online who honestly couldn’t grasp the simple concept that I couldn’t logon and told me I’d have to go into a Vodafone shop to get this sorted!, after passing me around to two different colleagues who couldn’t help me either!
i gave up and thought I’d try again in a few days. Next time I tried reaching out to Vodafone’s official Twitter account. They told me the issue was because I wasn’t yet a customer, and I would be able to sign in by midnight on the day of my broadband activation. I asked why therefore did I get an email telling me I could log in and a temp password, they couldn’t explain that. However it seemed plausible, so I took them at their word.
my broadband was installed and activated yesterday.. yes you’ve guessed it, couldn’t logon. This 3rd person I dealt with online yesterday told me that “my account wasn’t validated”, but he did it apparently and I should try again. Of course, didn’t work. He then said it will work “tomorrow’. I asked why, he had no answer, it was obvious he was just trying to get rid of me because he didn’t have a clue.
and yes, finally, I have just tried today - and of course it does not work.
staggering that between 4 different e engagements with 5 different employees now, not one of them can work out why I can’t logon to the website! Fills me with absolute dread at what my experience will be if I ever have a complex issue.
