Event log full of RED errors and speedy it is not ..... very s l o w for Superfast 2 !

[goslings]

My router event log is full of RED errors.

Speed is very poor, and I've sifted from Superfast 1 to Superfast 2 and it is slower !!!! but cheaper

I have drops out continuously on the network, when in zoom, simple web surfing, my SKY Q BOX /MINI and even my separate SONOS network (which was always rock solid) now also suffers from drops outs throughout the day.

Would your credit it you cant even add a syslog.log (TEXT) file as it is not supported !!!!! pitiful. 

(And I thought BT was bad, I might just return) 

THE RED EVENT ERROR LIST /// there is pages &pages & pages oem ...

5/12/2020

23:07:24

2020/05/12 23:07:24 [warn] 7811#0: *92829 [lua] session.lua:103: changeUser(): changing user to vodafone

system

05/12/2020

23:07:19

2020/05/12 23:07:19 [error] 7811#0: *92829 [lua] sessionmgr.lua:250: redirectIfNotAuthorized(): Unauthorized request

system

05/12/2020

23:07:16

2020/05/12 23:07:16 [error] 7811#0: *92829 [lua] sessionmgr.lua:250: redirectIfNotAuthorized(): Unauthorized request

system

05/12/2020

23:07:16

2020/05/12 23:07:16 [warn] 7811#0: *92829 [lua] session.lua:353: new(): new session for default user

system

05/12/2020

23:07:02

[521767.562359] DROP wan in: IN=pppoe-wan OUT= MAC= src=176.113.115.43 DST=90.255.75.27 LEN=40 TOS=0x00 PREC=0x00 TTL=243 ID=38631 PROTO=TCP SPT=45625 DPT=33874 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

firewall

05/12/2020

23:06:58

Failed to send DHCPV6 message to ff02::1:2 (Permission denied)

system

05/12/2020

23:06:56

[521761.315802] DROP wan in: IN=pppoe-wan OUT= MAC= src=185.176.27.2 DST=90.255.75.27 LEN=40 TOS=0x00 PREC=0x00 TTL=246 ID=27655 PROTO=TCP SPT=41014 DPT=3407 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

firewall

05/12/2020

23:05:02

[521647.246363] DROP wan in: IN=pppoe-wan OUT= MAC= src=139.59.34.157 DST=90.255.75.27 LEN=40 TOS=0x00 PREC=0x00 TTL=241 ID=60379 PROTO=TCP SPT=41996 DPT=28754 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

firewall

Also speed is nowhere, as shown below from Speedtest by Ookla ... 

[goslings]

And please do not request to contact you by FB or "Twatter" I use neither. 

[goslings]

so finally got to the socal escalations form, filled it all in 

Then when I submit the form, guess what  ..... it fails ... hopeless 

and not happy, The clock is ticking on these 14 days before I will kick Vodafone into touch ...  

(BTW we have no mobile coverage at home, but the form will only accept a mobile number and not a landline number - joke, so nobody will call)

 

[goslings]

do vodafone ever respond to these posts ?

still tons of errors and I don't know what they mean

Slow speed for Superfast 2 w.r.t. what it said on the tin.

Continuous drop outs with new THG3000 router verses the old HHG2500 router 

Just better off going back to the old one, spped may even increase !

[Tash]

@goslings We'd need to access your account securely to run some checks and help with getting your speeds as they should be!

As you've mentioned you'd prefer not to do this via Facebook/Twitter, you can reach out to us on Live Chat, calling 191 free from a Vodafone mobile or 03333 040 191 from any other line (standard charges apply).

[goslings]

tried at 10:35pm, but I guess there is nobody there