Gigafast 900 - Unusable in the evenings

[James3793]

I am wondering if anyone can help me or give me any advice on how to approach VF with my issue.

I have had Gigafast 900 since December last year and its been amazing until recently. I usually get 900 up and down and its been pretty flawless for gaming. 

Last week I noticed something was not right while I was gaming so ran a ping test and found an issue. I am getting around 15ms but every 3 seconds or so, huge spikes of 300-500ms and lots of jitter on the line. I am not getting this issue at all during the day when I am working from home.

Yesterday I noticed I was being routed to Edinburgh which is obviously a little strange, I reset my router and now I am being routed to Birmingham which I thought would fix the issue but tonight, the ping spikes are still going on.

Last night the internet was pretty much unusable.

I ran tracer route and got the following results.

tart: 2023-08-25T01:14:08+0500

HOST: DNSChecker.org                                               Loss%   Snt   Last   Avg  Best  Wrst StDev

  1.|-- ???                                                          100.0     3    0.0   0.0   0.0   0.0   0.0

  2.|-- 10.74.194.222                                                 0.0%     3    0.9   7.2   0.9  19.6  10.7

  3.|-- 138.197.248.242                                               0.0%     3    1.2   1.4   1.2   1.7   0.3

  4.|-- 138.197.248.14                                                0.0%     3    0.7   0.9   0.7   1.0   0.2

  5.|-- nyk-b11-link.ip.twelve99.net (62.115.45.5)                    0.0%     3    1.7   1.6   1.5   1.7   0.1

  6.|-- nyk-bb1-link.ip.twelve99.net (62.115.112.68)                  0.0%     3    1.9   1.9   1.7   2.1   0.2

  7.|-- ewr-b3-link.ip.twelve99.net (62.115.140.191)                  0.0%     3    1.9   2.2   1.9   2.5   0.3

  8.|-- cablewireless-ic-379002.ip.twelve99-cust.net (62.115.149.41)  0.0%     3    2.3   2.8   2.3   3.4   0.6

  9.|-- ae3-xcr1.slo.cw.net (195.2.28.170)                            0.0%     3   73.4  73.5  73.4  73.5   0.1

 10.|-- cust-gw-ae15-100-xcr1.slo.cw.net (195.2.2.218)                0.0%     3   74.4  74.5  74.3  74.7   0.2

 11.|-- ???                                                          100.0     3    0.0   0.0   0.0   0.0   0.0

[Ripshod]

Maybe. The answer will come with the vf router though. Bear in mind the weekend gamers (me included).

The red peaks on the graph aren't ping spikes. It's where packet loss reaches 100%, which I thought we established as being caused by your router refusing pings.

How long does it take vf to deliver a router? Have you had any notifications from the carrier (DPD I believe)? 

[James3793]

Oh yeah, the packet loss looks much less though, like 5% or below. Before it was reaching 20%

The ping spikes are still reaching the 300 mark every 5 seconds or so but I am not educated enough on how both are linked.

The router is brand new from eBay so being delivered with EvRi so I will probably receive it in a year or two. haha

[James3793]

Hey,

So the Vodafone router arrived yesterday and I was able to run some tests for most of yesterday and in peak hours. As you can see, the issue is barely there at all but there is some movement during the same times. I am guessing this isnt enough to really be considered an issue at all?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e769d752fbeba50590eb1f5df7c83c362a...

The other problem I have now is really the router itself, I don't really want to rely on the VF router as the wireless seems to be pretty terrible for most of my house. Are there any third-party routers anyone would recommend where I won't get this issue? 

[Ripshod]

You have a router there (the netgear) that has pretty good wifi so you could set that up as an access point and turn the vodafone wifi off. Best of both.

Yeah that BQM, while not perfect, should not cause you any problems. I'm just waiting to see what your game server says about the connection. 

[James3793]

What router do you have out of interest?

Yeah I should be gaming tonight so I will keep you posted  

[Ripshod]

Asus RT-AX88U

I'll be watching  

[James3793]

Assuming you haven't had any issues with this router? I might just pick one of these up to be honest

[Ripshod]

You may well get a different experience than me. What works here may not work there. Besides, the AX88U is getting a little long in the tooth now, and it's probably better (for me at least) to wait for wifi7 and all it's wrinkles to be ironed out. 

[clint_flick]

Hi

Good times, mine are .......

C:\>pathping bbc.co.uk

Tracing route to bbc.co.uk [151.101.128.81]
over a maximum of 30 hops:
0 LAPTOP-.broadband [192.168.1.118]
1 vodafone.broadband [192.168.1.1]
2 84.65.192.1
3 63.130.172.37
4 90.255.251.117
5 151.101.128.81

Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 LAPTOP.broadband [192.168.1.118]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% vodafone.broadband [192.168.1.1]
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% 84.65.192.1
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% 63.130.172.37
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% 90.255.251.117
0/ 100 = 0% |
5 9ms 0/ 100 = 0% 0/ 100 = 0% 151.101.128.81

Trace complete.

C:\>ping bbc.co.uk

Pinging bbc.co.uk [151.101.0.81] with 32 bytes of data:
Reply from 151.101.0.81: bytes=32 time=9ms TTL=60
Reply from 151.101.0.81: bytes=32 time=9ms TTL=60
Reply from 151.101.0.81: bytes=32 time=9ms TTL=60
Reply from 151.101.0.81: bytes=32 time=9ms TTL=60

Ping statistics for 151.101.0.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 9ms, Average = 9ms

C:\>

pathping is similar to tracert and also ping;-)

[purrbox]

I had this issue on my network. Even when pinging using the router admin page, I was seeing a 300ms spike every 3 seconds. 

The culprit was a WiFi Analyzer program that was running on one of my PC's. As soon as I disabled that, the issue went away.