Humax DTRT2110 Recorder

[toyotaman]

I am having constant problems with my above device, it keeps dropping the broadband signal. Last night it dropped the signal 3 times within the space of 10 minutes. This has been an ongoing problem for approximately 6 months now and I still haven't been able to get a solution. One solution from Vodafone was to change the ethernet cables from CAT5 to CAT6 but it appears this hasn't resolved the problem, I am on 100gb Vodafone High Speed Fibre as well and was told when I changed over that the problem would disappear.
This is now becoming annoying especially when trying to watch either Amazon Prime TV or Netflix.

Amazon returns an error code of 1060 which translated means the bandwidth is not wide enough and Netflix just stops and eventually states that ''we cannot connect to the internet - try again or try another program''

Please advise if there is anything I should be checking to see if it can be rectified
 Hope someone can help.

[Tash]

@toyotaman Our Gigafast team would need to take a closer look into any dropouts your experiencing - you can give them a call on 03333 040 191 or drop them a line on Live Chat. 

[Anonymous]

One other thing to look at with that particular device is:  Turn off both the IPTV settings on the router if they've been set and the IPTV settings on DVR.  With some ISPs you would need to use these, but on the Vodafone network they are going to be problematic.

[toyotaman]

Keith - many thanks for your help. However where do I find these IPTV settings you are referring to. On the router there are only two buttons to press WIFI and WPS. There are no buttons marked IPTV either on the router or the device.

Many thanks - regards - David

[Anonymous]

Regards IPTV settings on the router, if they are there, then they'll be in the web menus on the thing, but if you've never set them, they won't be on.  *If they are there at all, in the UK Vodafone haven't had (in recent years) an IPTV system in place so there would be no need for them even to be there.

As for the PVR if you've brought it from a different ISP they do often come with IPTV set up, its a means of giving you unlimited broadband data for their IPTV service but not have it counted against a limited data plan.   On PVRs those menus are usually within the settings that you access using the remote.  When you do a full reset on the PVR they will often detect is the IPTV settings are needed, and if not, they'll drop them - the downside being that you can lose all your recorded content!  This is common on BT YouView boxes!

[toyotaman]

Keith

thanks once again for the info. I have some good news though, on Wednesday night I watched my box set on Netflix and it actually went through 3 episodes without once dropping. Then funnily enough I received a text from Vodafone yesterday stating that ''we have fixed your broadband''. Now whether that was a coincidence on Wednesday night or not I don't know. Will be watching it again tonight to see what happens. But at the moment I am feeling quite positive that what they have done (if they have that is) has worked. I know it hasn't with my other problem, but with that I am still waiting for them to respond.

thanks once again 

regards 

David

[toyotaman]

Thank you for your response. I found something yesterday, I think on Vodafone site, that advised me to try resetting the remote control. I did this and I can honestly say that last night I watched three episodes of the programme I have been watching and in all that time the signal didn't drop once. Coincidence? I couldn't say. But what I will do is keep hold of your information and will use it should it occur again. Many thanks