main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Broadband connection

Iphone 6 looses internet connection intermittently.

2: Seeker

I have this small circle, about 10 cm in diameter, at a certain area in my house where my iphone seems to disconnect and rejoin randomly. However it is saying that there is no internet connection but there is signal. I check the events log and I found this https://gyazo.com/8f98deac59ab765dda27242079c512e9 https://gyazo.com/061587b0db31dfe69ea1cdaa9880dbae .I don’t know what this means but from search it is re-creating some dhcp numbers. I have no idea how to fix this. It also turns out another iphone is also requesting dhcp. The internet however seems like it is running well according to the diagnostics and uptime has been running 5 days ago. It also seems that vodafone fourms don’t accept .jpeg files but every other files. Event log screenshots are in the gyazo link. Help would be great. https://gyazo.com/93ee151aa0b6814fc45c1aafd11b8e61 

 

View more options
5 REPLIES 5
Highlighted
17: Community Champion

Does your iPhone connect to other sources of wifi Ok @Iroha  ?

i.e friends home Broadband wifi and coffee shops etc.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
2: Seeker

Yes, my phone connects perfectly to other wifi sources just this one. I’ve also noticed that there have been about 40~ connections between this phone and the router, whilst every other deviced had 6.

View more options
Highlighted
Moderator

Hey @Iroha Is it just your iPhone that loses connection in this area of your house, or do any other WiFi devices struggle to connect?

View more options
Highlighted
2: Seeker

This may sound stupid, but I did not reboot the router (Since I still had to let the router run for 10 days after activation). I did now and it has seemed to fixed the problem, but I don’t know if it’s a permanent fix. I am still confused to why it did in the first place and yes this was the only phone where the problem was happening. 

View more options
Highlighted
Moderator

Thanks for the update @Iroha. This is a little strange and sounds like it may have been connected to the line settling, now it has I'm sure everything will be fine going forward. If you do have any issues with this or anything else, you know where we are 😊

View more options