cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Loss of broadband

Jenson1066
2: Seeker
2: Seeker

I have lost broadband for a few days now and have an engineer booked, but will I get any compensation for loss of residential broidband?

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

@Jenson1066 

 

From Terms-and-conditions 

 

" 6 .                PROBLEMS WITH OUR SERVICES

 

6.1.         We’ll provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere in the UK. Please check availability in your area atvodafone.co.uk/broadband. There are a number of reasons why you may find problems with the service and these include environment factors and the general availability of our network.  You acknowledge that there are factors outside of our control which will limit our ability to provide the Vodafone Services to you.

 

6.2.         Please contact us if you experience a service issue and we’ll attempt to fix it. If our services are disrupted for maintenance or due to a technical fault on the network you may be entitled to a partial credit of your plan charge based on the number of days you are without our services. If the Vodafone Home Broadband and Phone Services are continuously unavailable you may be entitled to a proportionate refund of the charges paid by you for the period when the services were unavailable and be able to leave the Agreement early without paying a termination charge.  Contact us to discuss your options.  "

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.