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Broadband connection

My broadband view.

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1: Seeker

i am a new broadband customer my broadband was finally connected last week after a seemless transfer from BT that took 4 days. Tonight my broadband keeps dropping I see modem rebooting. Is this what I. Am expect from Vodafone broadband service. Also tried calling and apparently they have all gone home couple that with the fact the call ends before completing the 0945 87 number to call for broadband help leaves me feeling rather frustrated with the Vodafone service. Anyone got any ideas on how to get help to fix it ?

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1 REPLY 1
17: Community Champion

@Jmoloney 

 

From 》 What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.

 

" When your broadband is installed, we'll optimise your connection to ensure you get the best possible speed.

 

However, doing this can sometimes cause some short drops in service or unexpectedly slow speeds for the first 10 days and in extreme cases up to 30 days.

 

Please don’t turn off or reset your router during this time.  "

 

If things don't get better then customer service via Contact-us and the Vodafone Social Media Teams via Contact-us-for-account-specific-queries will be able to troubleshoot further with you.

 

I wish you all the best with this situation. 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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