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PS5 can’t use internet from my router

Sskylarrk
2: Seeker
2: Seeker

My PS5 is unable to access the Wi-Fi from the router, it connects to the router but then I get a message saying “Can't connect to the Internet your Internet service provider or your router might be preventing your PS5 from connecting to the Internet” I have rebooted the router, changed settings in my PS5, none of these have worked. All my other devices access the internet just fine, it’s only my PS5 that is having issues. Ethernet doesn’t work either. If anyone knows what I can do to fix this I would really appreciate the help.

1 REPLY 1

Cynric
16: Advanced member
16: Advanced member

@Sskylarrk  If the router has IPv6 active try turning it off. If you are connected by WiFi try a cable to the router.

Have a look around because there are 50 threads here with PS5 in the subject.