billing discount

[Andy-B1]

I signed up for Superfast Broadband in December. This has a minimum download of 55Mbps. The best I have ever had with an ethernet cable is 44Mbps, Currently running at 9.1Mbps ( Which speed test). I have claimed for a discount via app, nothing, so just a big con. I have had a BT engineer out, he replaced all cabling and junction boxes inside my home . Contacted Vodafone via live chat to ask what they are doing about the pathatic  speed and ask why I have no discount on my bill and just get fobbed off every time, Even though I am connected only by ethernet cable the last the last time I contacted them I was told to disconnect cable and plug it into connection inside junction box ( Master Socket 5C) so they could run test. There is no such connection. They couldn't even be bothered to contact me back after getting me to disconnect my router !

So how do I go about terminating my contract and getting my discount ?

[BandOfBrothers]

Totally understand and appreciate your not happy with the current situation with your broadband. 

I wouldn't be either too !

I would suggest to try the Vodafone Social Media Team via Contact-us-for-account-specific-queries  as they have account access.

If you use the Social Media Teams then please link back to your thread here including your forum username.

You also have the complaints procedure.

I would also recommend to look in the Terms-and-conditions too.

I wish you all the best with this situation. 

🌈 Stay Safe  🌈 

[Andy-B1]

I thought I'd just add that before I had ' Superfast 2' I had Superfast 1 and never had any issues. On this my download speed was always in the low 30Mbps as advertised so I can't understand why it's dropped so low now.

[Andy-B1]

Thanks for the reply, I'll have a go at sending in a complaint form and see if I have any joy

[Anonymous]

To get the discount you have to use the mobile app connected to your wifi regularly, and after a period of time it will kick in.  With the delay in it starting, billing periods etc, you could be looking at 90 days from first using the app to the discount starting to be applied to your account.

As for using the master/test port on the monster wall-wart of the NTE 5C, if you unclip the faceplate there is a standard UK phone plug connector under there that you can plug a filter into.  If the faceplate does not clip-on then you don't have an NTE 5C - I would hope that your nice BT engineer fitted the latest filtered faceplate for you, the genuine faceplates being FAR better than the cheap plug in filters!

*There are issues with the cabinet supplying the new build estate I'm on. So we've permanently been getting the discount on our 49Mbps connection, but that's still 10Mbps faster than any of our neighbours on SF2 equivalents!