openreach upgrade done today, but no internet

[p3x279]

As part of the openreach fibre upgrade, my vodafone broadband got updated today morning by the BT engineer. Its been a couple of hours now. I am still using the original vodafone supplied router THG3000, had a chat with vodafone and they said no need to change the router, just wait an hour or so, then I should have internet. The ONT box has 3 green lights flashing, the alarm light is off. Do I need to change anything on the router ?

[Ripshod]

You could try a factory reset with the recessed button at the back, but activation can happen any time up until midnight. No surprise that they didn't tell you that.

[p3x279]

Ah thanks !

No they didn't tell me in the emails, guess I will have to keep an eye on it today.

If it doesn't work tomorrow I will try a reset then

[Jayach]

I'm surprised the ONT has flashing green lights, is that how the Openreach engineer left it?

Until they are solid green I doubt anything will work, does the router still work in the original master socket, or do you not have broadband at all?

[p3x279]

yh that's how the engineer left it, 3 flashing green lights. Still no internet, I rang vodafone, they said the order was still open and wait for 2 hours or it could be mid night. The agent wasn't sure.

I might try to connect the router to the old master socket, will report back shortly.

[p3x279]

connected the router to the old socket, no internet. Reconnected it back to the ont box.

Sorry only 1 flashing green light was the LAN. The other 2 green lights were the PON and Power are solid. Will wait and see what happens tomorrow.

[Ripshod]

Try the factory reset right now - there may be some old settings 'stuck' in your router as it was used with a different service. 

[Jayach · Accepted solution]

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@p3x279 wrote:

Sorry only 1 flashing green light was the LAN. The other 2 green lights were the PON and Power are solid.

 Ah, that sounds better, hopefully Vodafone will complete the setup at their end shortly. 🤞

Edit: I think I would be tempted to do a factory reset of the router now, rather than wait till tomorrow.

[p3x279]

ok will try the reset shortly, will report back after

[Jayach]

Also, you are now using an Ethernet cable in the WAN port on the router? Not the DSL cable you were using previously.