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FAQ's

eSIM

TJ
Administrator
Administrator

Vodafone now support the eSIM!

Please click here for more information!

What is an eSIM?

An eSIM isn't a physical SIM card, so you don’t have to worry about inserting it into your phone/ device or swapping it with other SIMs. eSIM technology is popping up in a few phones now, as well as some smart devices. 

You can find out more information here: https://www.vodafone.co.uk/help-and-information/esim

How do I activate and set up a device with an eSIM?

If you’ve received a replacement Apple Watch, you can activate your service using My Vodafone

  1. Log in to your account
  2. Go to Account settings
  3. Go to Swap your SIM
  4. Choose your watch from the drop down list
  5. Click Go to eSIM swap
  6. Paste or type in your eSIM ID number (EID)

You’ll receive an email when it’s completed, at which point you can set up your new device

What’s an EID?

If you have a device that uses an embedded SIM (eSIM), like an Apple Watch, the EID is the serial number that’s attached to it. It can generally be found in the About section of your device settings.

You’ll need to provide this when you want to activate or set up a replacement device to work on our network. 

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