cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Superrouter boosters don't work. Using google home mesh instead?

amrut627
1: Seeker

I am having a very frustrating experience since moving to Vodafone FFTP. We had a completely new install as we only had FFTC before, and have had nothing but problems with freezing and lagging since. Openreach have moved the entry point of the fibre wires to somewhere more central but that didn't help. We've moved the router, that didn't help. have a tall long house, and are struggling to get signal around the whole house so have been sent three boosters by Vodafone. They are positioned exactly where they should be - near the devices, away from interference, out in the open and well spread around the house. But the signal is still awful to all devices - we getting lagging, pixelation, freezing, and our smart tv services keep dropping. Speed test and Vodafone customer services tell me the signal to the house is fine but the service inside is not. I've noticed that a lot of the devices aren't connecting to their nearest router or booster - I have a printer upstairs connecting to the booster downstairs, a tv very close to the router is connecting to the booster at the other end of the house etc. and there doesn't seem to be any way to change this. The customer service guy is insistent I need to move the boosters, but as they are optimumly placed I can't see what difference it would make when the devices aren't selecting the strongest signal.

4 REPLIES 4

Jayach
16: Advanced member
16: Advanced member

Strange, but this seems to be the same query as:

https://forum.vodafone.co.uk/t5/Other-broadband-queries/Using-google-home-mesh-instead-of-super-broa...

but with a different poster. 😕

Ripshod
16: Advanced member
16: Advanced member

I wonder what happens next........ 🤔😅

STUKRUGEN
3: Seeker
3: Seeker

I have a similar issue with some Devices insisting on connecting to the furthest away Booster / Ultra Hub and crazy fluctuations in Wi-Fi performance (my PC  a few feet from a Booster ranges from 940mbps to under 25mbps....it was even around 2mbps the other day, back to my pre Fibre days). I only have one Booster but not sure any more would cure this.

Hi @STUKRUGEN, With the fluctuations in the speed and the devices connecting to the furthest booster or the Hub, I would advise speaking to our Broadband team especially with you having 1 booster.

 

I think the team can try to reset the sittings for the boosters and Hub and see if they can get the devices to connect to the closest device to them and at the same time check on the speed issue as well as this is a huge fluctuation in the speed form 94mbps to 25 mbps. 

 

You can reach the team on - 033330408408 or webchat here.