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No line display on handset with Full Fibre 500

Lollipopp
2: Seeker
2: Seeker

Hi, I transferred from Sky to Vodafone last year and recently wanted to set up a landline phone at home, but the phone is completely dead. The phone is connected to the back of router by using the INTERNET cable came with router. I  can see the phone light on the router is on and light is flashing when I make calls from mobile, but the phone won’t ring and no dial tone or making calls. No line displays on the phone.  The model of router is THG3000 and the handset is BT Decor 2500 which works fine with Sky router. 
Does anyone know how to get it sorted out? Thanks 

10 REPLIES 10

MakeMyDay
4: Newbie

I got the adapter included the power hub box last night, was I just lucky or might they have improved provision...