Ok. Seems this is an issue. I have had no landline and just replaced my phone. The gigafast was set up and the hub has 2 phone connections. I kept my number and connected the new phone with the filter and a bt to rj11? Nothing. Binatone idect phone.
The live chat stated it was plug and play. I left virgin as a result of terrible communication and bad service. I am really getting frustrated that Vodafone seem to be unable to offer helpful advice. Situation is I have now forked out for a phone that doesn't work, and I have a landline number with vodafone that is useless. Any suggestions out there? It should be simple??
