Hi, 2 and a half weeks ago we activated our new broadband. Moved over from VM. The broadband is perfect and our landline number was showing as our ported number. From day one we could make outgoing calls and receiving numbers could see our caller ID. However, no incoming calls. Ring in and you'd get 'invalid number '. Here's the weird bit, VF can call in and also found that a family member on Sky LL can call in. 2nd Line Support asked me to get different people to ring me and for me to email the number they called from and time, their service provider and whether the call was successful. I've done that and now waiting for feedback. Fingers crossed. So far I've been 'fobbed off' with it will be fixed in such and such time. I'm still waiting. I think my next option will be to escalate it.
Anyone had a similar problem and how was it resolved? Thanks.
