15GB £25 PAYG data bundle gone missing?

[GrahamSL]

Hi,

I bought a 15GB PAYG data bundle on 14th Jan, for occasional use on my iPad. I noticed today that data had stopped working. Although the My Vodafone app shows “15GB of 4G Data” under “My products and services”, I can no longer see the data usage indicator that used to be there, and data is just not working. It’s as if my bundle has just vanished. Bizarrely though, the network speed checker in the app still works. 

Are there any general issues, or has something gone wrong on my account?

Thanks.

[BandOfBrothers]

That's weird if your myvodafone is showing the data as available to use @GrahamSL 

Assuming it's not a mast issue and your device is working as it should and mobile data is still toggled On in your device and no data bar has been activated in your myvodafone

(perhaps try your sim card in another phone as a process of elimination)

.....then use Live Chat or phone 191 and they'll check things at their end. 

[AnnS]

Hi @GrahamSL 

The My Vodafone Application can only be downloaded to a phone, it can't be installed on a mobile broadband device, but you will be able to check your remaining balance by following the information here: How can I see my balance and remaining data allowance on my tablet, Mobile Wi-Fi device or Data Dong...

If you purchased a 15GB data pack through this link: PAYG Data Pack unless you have used all your data the pack will be valid for 90 days.

Contacting Vodafone though the Customer Service channel will get you the quickest answer to solve your data access question.

[GrahamSL]

So, I joined Live Chat and it turns out that the data bundle had been removed in error due to a system issue. The agent added a new bundle and everything is now hunky dory. The bundle he added has a new 90 day expiry too, so a nice result 🙂

[BandOfBrothers]

Glad to hear customer services sorted this out for you @GrahamSL