main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Mobile Broadband

Dashboard not displaying mobile number when locked to 4G.

2: Seeker

Upgraded my mobile broadband to 4G with a r218h wifi unit, and payg sim. but if I lock it to (4G only) it does not display the mobile number and also will not give the account balance. If left on auto, or locked to 2G, 3G it will display the number and account info. I am locking it to 4G because if it changes to 3G mid download it can stall and require the download to be started again, this can cripple my remaining data balance. I ask as it is a pain having to keep switching from 4G to one of the others just to find the balance on the account.

View more options
4 REPLIES 4
Moderator
Moderator

That's very strange @Sadman2 🤔 Have you tried clearing your cache and cookies, or tried using a different browser to access the dashboard since you've upgraded? Give this a try and let me know how you get on, if you're still having trouble; don't hesitate to get back in touch. 

View more options
2: Seeker

Thanks for the reply, and yes I have tried the usual clearing cache and cookies. I have tried using IE11, Edge, Chrome on windows 10, it also does the same in chromium on Linux mint. If I use any of the other connection settings (auto 2G,3G,4G), (auto 2G,3G) locked 2G, locked 3G it will show the mobile number when I login, but locked 4G it just says "sim number".

View more options
Highlighted
Moderator
Moderator

It seems really strange this is still happening, even since clearing your cache and cookies @Sadman2. Are you able to log in to your Dashboard using a different device? For example, a laptop or PC. Alternatively, I'd suggest restarting your device and trying again - doing this will refresh your connection and may help with your details showing when you're logging in connected to 4G only. Please keep me updated with how you get on. 

View more options
2: Seeker

So far I have tried using a laptop running the windows 10 operating system,  a different laptop running the linux mint operating system, a PC running windows 10, all with the same effect. I have tried rebooting the device while it is locked to 4G only, but it is still the same. I have tried another sim from a vodafone R208 that I have, and it still does the same. At the moment I feel that there may be an issue with the dashboard software not reading the sim correctly. I have checked if there is a update for the unit but it says it is upto date.

View more options