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19-01-2017 09:27 AM
Hi,
I've very recently - 9 days ago - signed up to Vodafone mobile broadband 50GB plan using there mifi mobile router for use at home on my boat with our laptops.
As I have not used this before I have been keen to see how the speeds compare to my old Plusnet broadband and keep an eye on data usage.
I was therefore very surprised to see my account saying I had used 13GB of data over 2 nights! I checked the usage breakdown and saw a number of very strange readings of the same amount at small intervals:
22:05 234.86 MB
On the 16 I did download a couple of shows from iplayer (approx 1.5GB) but nothing to use anywhere near that much data.
I called the supprot line this morning but whilst courteous weren't able to do anything other than suggest visiting a store.
Has anyone experienced similar issues and how did you resolve it?
Thanks for any advice!
01-03-2017 04:03 PM
"Latest email" was weeks ago - or should I have had 1 recently?
Still waiting for the credit to be correctly put on the account. If you can help sort that?
02-03-2017 11:48 AM
I'm afraid I get the impression nobody at Voda is doing anything about it. I was told that "no cap is available" and "no warning message can be set up" so it is a case of having to use the mifi box and it's app to monitor data used with extreme care.
A pretty pathetic set up if you ask me but it is very much a case of take it or leave it!
03-03-2017 03:59 PM
@TomW500 If you still have the last email we sent to you, please pop a reply back and we'll be able to pick this back up for you.
If not, please let us know and we can send the link again.
15-03-2017 01:05 PM
Has anybody purchased a mobile dongle and had the data capped, I bought one in Feb this year and just had an extortionate bill, after reading the website it confirmed that any devices purchased after Sept 2016 can be capped but I have just been told by Vodafone that they cannot cap mine. Anybody else have this issue?
15-03-2017 02:01 PM
@lizpughey There have been two or three other customers with similar experiences. See http://forum.vodafone.co.uk/t5/Data-on-the-go/Strange-excessive-data-use-on-mobile-broadband/td-p/25...
I'll move this thread into that one, so that the Forum Team will see these issues grouped together. I imagine that one of the Team will be in touch with you before too long, to see if they can help you with this.
15-03-2017 02:37 PM
Sorry to say I would not hold your breath for a resolution! There is no cap, no usage warnings and not much help from Vodafone.
To me it would seems so straight forward to provide a cap but, even though they can on other deals and other providers can, it is beyond the abilities of anyone at Vodafone.
15-03-2017 02:38 PM
Do you have the option to add the data cap through your MyVodafone?
We have an app, you can download for free.
Let us know if you have this option.
15-03-2017 02:42 PM
@DaneB Can the app be used with MBB?
15-03-2017 03:02 PM
Mobile Broadband customers can only opt in to a data cap through eCare or the My Vodafone app.